Customer comments 
Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 5554 Below are the most recent:
 Good |
Tuesday the 08 of July 2008 at 21:49:58 As always my technical enquiry was handled with outstanding professionalism |
Good |
Tuesday the 08 of July 2008 at 17:47:42 It is unfortunate that you do not have a window for "Very Good" because I would have selected it. The answer to my query was dealt with immediately and competently by a member of your technical department and our problem soleved within minutes. We should be grateful if our thanks could be passed on the member of staf concerned. Please also forward some information on your access control equipment. Thank you. Allen Van Halle (GES Alarms) |
Good |
Tuesday the 08 of July 2008 at 17:17:34 Excellent support given and all questions answered very satisfactorily. |
Good |
Tuesday the 08 of July 2008 at 15:16:54 Very helpful, professional & patient as usual. |
Good |
Tuesday the 08 of July 2008 at 14:49:55 As the song says, "simply the best" on the limited number of occasions I call the helpline I find the telephone always answered quickly, efficiently and professionally and as importantly the staff are always immediately available. I would suggest probably the best technical support line with we use. |
Good |
Tuesday the 08 of July 2008 at 08:45:57 very helpfull. thank you paxton. from king security northern ireland |
Good |
Tuesday the 08 of July 2008 at 07:57:04 I always enjoy speaking to your technical department. Their in-house knowlegde of the products are excellent. If level one cannot sort my problem then level two normally does. If there are any further problems that are unusual, it goes further up the chain so that programmes can be checked and modified soonest. Problems are "nipped in the bud" and tackled quickly. Everything is explained in easily understood terms, because if you're like me - computer illiterate, you need concise friendly instructions. This is one of reasons I fit Paxton Access - good support all round to go with a good product. |
Good |
Monday the 07 of July 2008 at 21:52:04 nous avons installé il y a quelques jours un système Net 2 chez un client qui a de grosses difficultés pour l'utilisation du logiciel: blocage du pc sous vista difficulté et blocage lors de sauvegardes.Ces problèmes ont été signalés à Matthew et sont en cours de solutionnement.Le client à malgré tout des doutes sur la version définitive du logiciel fournit.Toutefois la réactivité de Matthew et de vos services lui font garder confiance dans la marque.Esperons que les solutions seront trouvées rapidement.Cordialement.JCDM ALARMES DI MAURO Jean-Charles. |
Good |
Monday the 07 of July 2008 at 14:41:10 Very patient and informative as ever |
Good |
Monday the 07 of July 2008 at 10:04:54 Derek, as discussed, I would like to see the DVR integration demo. Anytime after the next two weeks would be great, if you could give me a call and we'll make an time. Thanks Derek |
