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Customer comments


Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 24,224. Below are the most recent:

The latest 25 comments are being displayed.
  • good (25)
  • average (0)
  • poor (0)

good
Friday the 22nd June 2018 at 08:10
It was good to catch up with Andy at IFSEC, it was also good to see the new products due for release from Paxton. Richard - Secured Alarm Systems, Swansea.

good
Thursday the 21st June 2018 at 23:14
Great meeting at IFSEC with Kate who updated us on the new app and Paxlock amongst other things, as always extremely knowledgeable and helpful David Robinson - Locked & Secure Ltd

good
Thursday the 21st June 2018 at 21:19
Excellent technical support from all staff, on every occasion that I need to call. Always very helpful and willing to stay on the phone until the problem is solved. Thank you.

good
Thursday the 21st June 2018 at 20:55
Excellent talk through and about the Net2 system.

good
Thursday the 21st June 2018 at 20:47
Keith West has been very helpful in both explaining new product as well as assisting us in closing opportunities.

good
Thursday the 21st June 2018 at 20:40
My issue was resolved very quickly.

good
Thursday the 21st June 2018 at 20:04
Great service. I am more than satisfied with the help that I received.

good
Thursday the 21st June 2018 at 17:54
I worked with Tabitha. I needed a specific part number and she was able to provide it and as a courtesy to me, she also emailed it to me. Thank you for the quick and excellent help.

good
Thursday the 21st June 2018 at 17:39
Excellent from start to finish. Mike was extremely polite and efficient with handling my issue / concern and he helped resolve the problem very quickly. Fantastic service and continue to enjoy the Net 2 Access installation on site. Thanks!!

good
Thursday the 21st June 2018 at 17:35
Very helpful couldn’t do enough to help me would highly recommend Jamie to all of my colleague

good
Thursday the 21st June 2018 at 17:29
Spoke to Joshua who answered my call immediately and provided excellent guidance with my application as well as contact info with THE RSM for my areas. Thank Josh for your assistance.

good
Thursday the 21st June 2018 at 17:17
I called in to the US support team for a configuration question. I searched online for answers first and could not find it. The person on the phone with me was extremely polite and knowledgeable.

good
Thursday the 21st June 2018 at 14:12
Thank you Mark for assisting even though it wont be Paxton THIS TIME!

good
Thursday the 21st June 2018 at 13:20
Great looking stand at IFSEC, good demo, good technical explanation, walked away with brochures and business card All questions answered … great effort. Many thanks

good
Thursday the 21st June 2018 at 12:20
We discussed all that was needed, and more. Got an excellent overview to the company new products and services as well as looking at items i was already aware of. Great chat and very useful.

good
Thursday the 21st June 2018 at 10:51
Steve was very helpful and knowledgeable, many thanks

good
Thursday the 21st June 2018 at 10:37
Many thanks for the assistance, always better to go to customers armed with the right data ! Thanks Roger Rowsman Ltd

good
Thursday the 21st June 2018 at 07:06
Always easy to deal with your customer service, polite and knowledgeable.

good
Thursday the 21st June 2018 at 06:49
I wish we could have more of such interactions

good
Wednesday the 20th June 2018 at 22:05
builders electric will be doing the system we have the ownership wanting to use the paxton product

good
Wednesday the 20th June 2018 at 20:12
Good over all information provided

good
Wednesday the 20th June 2018 at 18:09
Great help and service as always

good
Wednesday the 20th June 2018 at 17:29
Nick was very helpful and was very clear in his explanations. As was Mike Downie.

good
Wednesday the 20th June 2018 at 16:22
Felt like they had time and knew what they were talking about.

good
Wednesday the 20th June 2018 at 15:36
Highly personable, great interaction with company

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