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Customer comments


Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 28,084. Below are the most recent:

The latest 25 comments are being displayed.
  • good (25)
  • average (0)
  • poor (0)

good
Wednesday the 26th June 2019 at 22:26
Very helpful advice

good
Wednesday the 26th June 2019 at 22:19
Sorry can't remember her name but she was AWESOME!!! You couldn't have gotten a better customer service oriented employee then her! She went above and beyond to explain things to me. She rocks!!

good
Wednesday the 26th June 2019 at 19:09
excellent service as always.

good
Wednesday the 26th June 2019 at 17:55
Jared was a pleasure to meet with. He was very knowledgeable about the Paxton products and was able to assist me with a few questions I had about current projects I'm working on.

good
Wednesday the 26th June 2019 at 17:50
Promised a callback about wether the recommended solution worked or not, but forgot about it. Yes, it has worked. The issue was several controllers had not sent any entry data back to the software. Issue was fixed via Configuration Utility, where Data Upload/Download Tick Box was unticked by mistake.

good
Wednesday the 26th June 2019 at 14:53
Absoluut TOP, lesgever heeft kennis van zaken!

good
Wednesday the 26th June 2019 at 13:16
Your support and product representation is excellent! The product, as always is great! Your people are your best asset.

good
Wednesday the 26th June 2019 at 12:39
Very helpful problem solved. Adviser had good good net2 knowledge.

good
Wednesday the 26th June 2019 at 12:23
Pity you do not have an excellent option as I would have selected that! Many thanks

good
Wednesday the 26th June 2019 at 11:35
Spoke to Louis who got to the problem in no time at all. Unfortunately he was unable to help as the problem requires an engineer on site but very happy with the quick response supplied.

good
Wednesday the 26th June 2019 at 11:00
Phone answered quick, Friendly knowledgeable support

good
Wednesday the 26th June 2019 at 10:31
Very fast response

good
Wednesday the 26th June 2019 at 10:22
Helpful and concise although wording query in slightly different way got a different response but gave a fuller understanding in doing so.

good
Wednesday the 26th June 2019 at 07:29
Steve was a big help on site

good
Tuesday the 25th June 2019 at 21:50
Mark did a great job giving us an overview of the product and company as a whole. We are eager to get training under our belt and start selling the Paxton line. We appreciate Marks willingness to ensure we get the initial support needed to get it going. Great guy, cool and exciting stuff.

good
Tuesday the 25th June 2019 at 21:35
The meeting was very informative. John did a great job in introducing us to Paxton Access.

good
Tuesday the 25th June 2019 at 20:38
Kate was very informative of all the products and provided me a full update of all the future developments. Also was good to hear about the points system which previously I wasn’t aware of.

good
Tuesday the 25th June 2019 at 20:13
John is easy to work with and demo's and explains all products very well. He shows how the various products are relevant to our business and is able to answer all questions. We look forward to working with John and Paxton.

good
Tuesday the 25th June 2019 at 18:41
Useful, informative well paced meeting with knowledgeable professional.

good
Tuesday the 25th June 2019 at 18:18
Excellent service as usual thanks guys

good
Tuesday the 25th June 2019 at 17:07
Always good to catch up with John! He always is very eager to help and keep us up to date with the latest and greatest! Thanks John!

good
Tuesday the 25th June 2019 at 16:23
FIRST CLASS SERVICE THANK YOU

good
Tuesday the 25th June 2019 at 15:14
Perfect

good
Tuesday the 25th June 2019 at 14:10
nice introduction...scheduled a training, gave us info, met with a key Paxton customer...

good
Tuesday the 25th June 2019 at 13:50
Very professional and very good knowledge of new products

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