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Customer comments


Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 23,746. Below are the most recent:

The latest 25 comments are being displayed.
  • good (25)
  • average (0)
  • poor (0)

good
Tuesday the 24th April 2018 at 17:40
Gave us confidence that we've picked the right company to start our door access with. Thanks Mason for your time spent helping getting project launched.

good
Tuesday the 24th April 2018 at 17:08
Great service as usual from Tech Support. Always unassuming and totally helpful.

good
Tuesday the 24th April 2018 at 15:02
Professionally handled.

good
Tuesday the 24th April 2018 at 14:32
Awesome as always keep up the good work Chris from lockrite security ltd

good
Tuesday the 24th April 2018 at 13:49
Nothing extra to add. The usual knowledgeable support received. Quick efficient service as usual.

good
Tuesday the 24th April 2018 at 12:47
helpful as always

good
Tuesday the 24th April 2018 at 12:04
Perfect service

good
Tuesday the 24th April 2018 at 10:44
Jennifer gave a confident answer to the enquiry I had. Which worked and now my client knows if this happens again they can sort it themselves.

good
Tuesday the 24th April 2018 at 09:37
Dominic Critchley, the enignner I spoke to, was able to advise me on my issue propmtly and provided a solution within a few seconds of the call starting.

good
Tuesday the 24th April 2018 at 08:28
Picked up the phone quickly, understood my technical problem and very quickly talked me through the fix. Excellent

good
Monday the 23rd April 2018 at 17:22
Prompt response and follow-up to my questions. Professionally handled and really helpful.

good
Monday the 23rd April 2018 at 16:47
Been new to Net2 it was impressive to speak directly to Jennifer who was very knowledgeable and was and answer my technical questions.

good
Monday the 23rd April 2018 at 15:29
Paxton support are one of a few manufactures that set the benchmark for others to aspire to. Always supportive thanks

good
Monday the 23rd April 2018 at 15:19
Cathy was excellent gave me the advise I needed and the reasons why, can not ask for anymore than that.

good
Monday the 23rd April 2018 at 15:12
Joshua was very helpful. He provided the information I needed to start in the right direction for the design of a new access system.

good
Monday the 23rd April 2018 at 14:33
James Wilson was great, we weren't able to get to the exact solution i needed but my request was quite complex.

good
Monday the 23rd April 2018 at 14:14
Quick and accurate

good
Monday the 23rd April 2018 at 14:07
Really good as usual... thanks A+

good
Monday the 23rd April 2018 at 12:44
As usual - good support, sufficient checks on ID of caller, but not irritating excess bureaucracy.

good
Monday the 23rd April 2018 at 12:01
The best support as always

good
Monday the 23rd April 2018 at 11:27
Jaarlijkse duidelijke update betreffende de 'nieuwe' mogelijkheden van de Paxton Software. Klaar voor 2108. Alleen de levertijd van de Net2Entry app laat lang op zich wachten.

good
Monday the 23rd April 2018 at 10:48
Fast and very helpful

good
Monday the 23rd April 2018 at 08:27
Nick as always is informative and professional.

good
Sunday the 22nd April 2018 at 21:35
First class tech support every time I've needed. Knowledgeable and professional people who it's reassuring to know are there if I need. Thanks for all of the help.

good
Sunday the 22nd April 2018 at 04:58
nice meeting

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